MNL63 Frequently Asked Questions
General Questions
What is MNL63?
MNL63 is Philippines' premier online casino platform offering over 2000+ games including slots, live casino, fishing games, and card games. We provide a secure, licensed gaming environment with exclusive bonuses for Filipino players.
Is MNL63 legal in Philippines?
Yes, MNL63 operates under proper licensing and regulation. We comply with all Philippine gaming laws and regulations to ensure a safe and legal gaming environment for all players.
How do I contact customer support?
Our 24/7 customer support is available via live chat, email, and phone. Access live chat through your account dashboard or visit our support page for immediate assistance.
What languages are supported?
MNL63 supports English and Filipino (Tagalog). Our customer support team is fluent in both languages to assist all Filipino players effectively.
Account & Registration
How do I register for MNL63?
Click "Register" on our homepage, enter your mobile number, email, and create a password. Verify your account via SMS and complete KYC verification for full access.
What documents do I need for verification?
You need a valid government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement) not older than 3 months.
Can I have multiple accounts?
No, only one account per person is allowed. Multiple accounts will result in account suspension and forfeiture of funds and bonuses.
How do I reset my password?
Click "Forgot Password" on the login page, enter your registered email or mobile number, and follow the instructions sent to reset your password.
Deposits & Withdrawals
What payment methods are accepted?
We accept GCash, PayMaya, online banking (BPI, BDO, Metrobank), credit/debit cards, and various e-wallet options. All transactions are processed securely.
What is the minimum deposit amount?
The minimum deposit is ₱100 for most payment methods. Some premium payment options may have higher minimum requirements.
How long do withdrawals take?
E-wallet withdrawals are processed within 1-24 hours. Bank transfers take 1-3 business days. Processing times may vary during peak periods.
Are there withdrawal limits?
Daily withdrawal limit is ₱50,000 for regular players. VIP members enjoy higher limits up to ₱500,000 per day depending on their VIP level.
Bonuses & Promotions
How do I claim the welcome bonus?
The welcome bonus is automatically credited upon making your first deposit of ₱500 or more. The bonus includes 100% match bonus up to ₱50,000 plus 200 free spins.
What are the wagering requirements?
Most bonuses have 25x wagering requirements. For example, a ₱1,000 bonus requires ₱25,000 in total bets before withdrawal. Requirements vary by promotion.
Can I withdraw bonus money immediately?
No, bonus funds must meet wagering requirements before withdrawal. Only after completing the requirements can bonus funds be converted to withdrawable cash.
Do bonuses expire?
Yes, most bonuses have a 30-day expiry period. Free spins typically expire within 7 days. Check specific terms for each promotion.
Gaming & Technical
Can I play on mobile devices?
Yes, MNL63 is fully optimized for mobile play. Download our app or play directly through your mobile browser for the best gaming experience.
Are the games fair and random?
Yes, all our games use certified Random Number Generators (RNG) and are regularly audited by independent testing laboratories to ensure fairness.
What should I do if a game freezes?
Refresh your browser or restart the app. If the issue persists, contact customer support. Any bets placed will be honored according to the game outcome.
Can I play for free?
Yes, many slot games offer demo mode for free play. This allows you to learn game mechanics before playing with real money.
Security & Safety
How secure is my personal information?
We use 256-bit SSL encryption to protect all personal and financial data. Your information is stored securely and never shared with third parties.
What responsible gaming tools are available?
We offer deposit limits, session time limits, self-exclusion options, and cooling-off periods. Set these limits in your account settings to maintain healthy gaming habits.
How do I report a problem gambler?
Contact our support team if you're concerned about someone's gambling behavior. We provide resources and can implement appropriate restrictions.
What if I suspect fraud on my account?
Immediately contact customer support and change your password. We monitor all accounts for suspicious activity and will investigate any reported issues promptly.
Still Need Help?
Can't find the answer you're looking for? Our friendly customer support team is available 24/7 to assist you with any questions or concerns.